Don't get scared by the words "new policy"....it's really not all that new. I should probably reword that to "policy that will now actually be enforced." As much as I HATE to do it...I've talked about it for a long time and it has now become more important than ever. Steph's Sweet Treats will now have a late fee for pickups.
I know, I know...boo right?! I apologize, but since I do not have regular hours and all pickups are scheduled, it is very important that people show up on time for their pickups. I have talked about this on the blog before but have never actually made the move to enforce it. Mostly because it's going to be very hard (and awkward) for me to enforce the fee...but I know I have to do it if I want people to make more of an effort to show up on time and respect my time.
Why now? Well, like I said, It has been a long time coming...but having a newborn definitely pushed me to toughen up and just enforce it. Time is precious; time with your baby is even more precious! My method of feeding also makes it very important for customers to arrive on time....otherwise you might find yourself locked out for a period of time until I can get to the door/help you.
In addition to all of this, I will be moving in a few months. Not far, but no longer a minute from my shop. (Which reminds me- if you or someone you know is interested in buying a 3 bedroom one bathroom house in Dodgeville message me!) Being close to the shop made running back and forth for people who were late not that big of a deal. Now, it will take me at least 10-15 minutes to get back to my shop...and that's not taking into account packing up a baby.
All customers are made aware that their pickups are scheduled; I am not there all day every day...and sometimes I am just there for one specific pickup. So coming on time is expected. I have made an extra effort myself as well to send a quick text, message, or email or phone call the night before or day of the pickups to remind people of their pickups. I understand that things come up that can make you late....that's fine...just let me know. Not letting me know and leaving me sitting and waiting for 15 minutes- to an hour + sometimes ends up meaning I leave the shop and then have to return once I can get a hold of the customer- having a baby and living farther away will make that trickier.
So what's the policy? This is what I have been attaching to messages, texts, emails, and what I will tell people over the phone and post in my shop: Late Fee- Steph's Sweet Treats schedules pickups. Customers are expected to show up at their scheduled pick up times. If customers show up 15 minutes or more late (without notice) there is a $5 late fee for every 15 minutes. If I have to leave and return due to lateness there is an additional fee.
I hope everyone can understand why I have choosen to go this route. I have debated on it for a long time and have finally decided to do it. If you have been late in the past please do not think this policy is being put into place because of you. This has been a slow build up of events and is certainly not being done because of anyone specific.
Thank you for another week of orders!
I know, I know...boo right?! I apologize, but since I do not have regular hours and all pickups are scheduled, it is very important that people show up on time for their pickups. I have talked about this on the blog before but have never actually made the move to enforce it. Mostly because it's going to be very hard (and awkward) for me to enforce the fee...but I know I have to do it if I want people to make more of an effort to show up on time and respect my time.
Why now? Well, like I said, It has been a long time coming...but having a newborn definitely pushed me to toughen up and just enforce it. Time is precious; time with your baby is even more precious! My method of feeding also makes it very important for customers to arrive on time....otherwise you might find yourself locked out for a period of time until I can get to the door/help you.
In addition to all of this, I will be moving in a few months. Not far, but no longer a minute from my shop. (Which reminds me- if you or someone you know is interested in buying a 3 bedroom one bathroom house in Dodgeville message me!) Being close to the shop made running back and forth for people who were late not that big of a deal. Now, it will take me at least 10-15 minutes to get back to my shop...and that's not taking into account packing up a baby.
All customers are made aware that their pickups are scheduled; I am not there all day every day...and sometimes I am just there for one specific pickup. So coming on time is expected. I have made an extra effort myself as well to send a quick text, message, or email or phone call the night before or day of the pickups to remind people of their pickups. I understand that things come up that can make you late....that's fine...just let me know. Not letting me know and leaving me sitting and waiting for 15 minutes- to an hour + sometimes ends up meaning I leave the shop and then have to return once I can get a hold of the customer- having a baby and living farther away will make that trickier.
So what's the policy? This is what I have been attaching to messages, texts, emails, and what I will tell people over the phone and post in my shop: Late Fee- Steph's Sweet Treats schedules pickups. Customers are expected to show up at their scheduled pick up times. If customers show up 15 minutes or more late (without notice) there is a $5 late fee for every 15 minutes. If I have to leave and return due to lateness there is an additional fee.
I hope everyone can understand why I have choosen to go this route. I have debated on it for a long time and have finally decided to do it. If you have been late in the past please do not think this policy is being put into place because of you. This has been a slow build up of events and is certainly not being done because of anyone specific.
Thank you for another week of orders!
Photo by Kelsey Jean Photography
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