I take pride in responding quickly to my customers. Whether it's a Facebook message, email, phone call, or text message; I try to get back to people as soon as I possibly can. Even though I take pride in my fast response rate status on Facebook...it can be exhausting!
These days technology has made people (myself included) use to the idea of constant contact. Sure it's great to be able to contact Steph's Sweet Treats, or other businesses, whenever you want...but as time goes on as a business owner I find myself not wanting to be available 24/7. For example, when my phone is ringing on Sunday night, going off in the middle of making supper, or I"m getting questions in the middle of a 12 hour baking day....I sometimes just want to wait to respond.
But I struggle with it so much! I've had people really like how quickly I get back to them...so it's hard for me to just say "it can wait." This is definitely my problem, not the customers for contacting me; so PLEASE do not think that. I'm sure all of you can relate in some way, shape or form...especially if you are a business owner!
I too am guilty of this. I'm the person that sends an email and taps my fingers waiting for a response. I've been known not to have much patience so it's probably why I feel this strong need to get back to people. I'm slowly growing out of this habit as I am learning that people do not need instant responses. So I guess this blog post is to warn everyone that I will backing off the constant contact I have put out there for the last two and half years.
Steph's Sweet Treats has grown tremendously. Which is oh so amazing...but also means A LOT more inquires, questions, calls, etc. Lately I feel like my head is spinning with all the incoming things and my feeling that I need to respond immediately. With a baby on the way I know my need to not be so readily available will increase...and I know that once the baby is here I will not be able to respond as quickly.
If I can get back to you immediately I will. But please be understanding if it takes me longer than you are use to. I have slowed down on responding to people after 4:30 pm, on weekends, and when I am busy baking. I turn the sound notification off on my Facebook after a certain time now (because being woken up in the middle of the night made for a cranky baker come morning), and overall I try to tell myself that it can wait. So just know that I am not ignoring you, I'm simply busy at the moment, baking, sleeping, or taking my evening or weekend to myself. Once I get organized and have a moment to sit down and respond to everything, I will.
So keep those orders coming because the growth has been amazing! Just know that I will respond to you as soon as I can :) Thanks for another week of orders and for a sold out open day last Friday!
But I struggle with it so much! I've had people really like how quickly I get back to them...so it's hard for me to just say "it can wait." This is definitely my problem, not the customers for contacting me; so PLEASE do not think that. I'm sure all of you can relate in some way, shape or form...especially if you are a business owner!
I too am guilty of this. I'm the person that sends an email and taps my fingers waiting for a response. I've been known not to have much patience so it's probably why I feel this strong need to get back to people. I'm slowly growing out of this habit as I am learning that people do not need instant responses. So I guess this blog post is to warn everyone that I will backing off the constant contact I have put out there for the last two and half years.
Steph's Sweet Treats has grown tremendously. Which is oh so amazing...but also means A LOT more inquires, questions, calls, etc. Lately I feel like my head is spinning with all the incoming things and my feeling that I need to respond immediately. With a baby on the way I know my need to not be so readily available will increase...and I know that once the baby is here I will not be able to respond as quickly.
If I can get back to you immediately I will. But please be understanding if it takes me longer than you are use to. I have slowed down on responding to people after 4:30 pm, on weekends, and when I am busy baking. I turn the sound notification off on my Facebook after a certain time now (because being woken up in the middle of the night made for a cranky baker come morning), and overall I try to tell myself that it can wait. So just know that I am not ignoring you, I'm simply busy at the moment, baking, sleeping, or taking my evening or weekend to myself. Once I get organized and have a moment to sit down and respond to everything, I will.
So keep those orders coming because the growth has been amazing! Just know that I will respond to you as soon as I can :) Thanks for another week of orders and for a sold out open day last Friday!
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